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FAQs

  • Where can I enroll in the program?

    If you are in a participating area, you can enroll in the program by signing up on any of our restaurant websites or via text (by texting DINE, (space), your email address - to 73757)

     

    Example:  dine johdoe@msn.com

     

     

  • What benefits do I get for becoming a member in this program?

    Membership in this program can be very rewarding!  We have brought the best of all worlds in one program, allowing our members to earn rewards, simply by dining at any one of our 5 restaurants - Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse or Roy’s Hawaiian Fusion Cuisine.

     

     

  • How do I earn rewards in this program?

    Visit any one of our restaurants 3 times in a consecutive 6 month period – Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, Fleming’s Prime Steakhouse or Roy’s Hawaiian Fusion Cuisine - and on your 4th visit, receive 50% off (subject to maximum).

     

    Note: Phoenix, AZ and Michigan participating locations receive 50% off their 4th visit up to $20 for Outback Steakhouse, Carrabba’s Italian Grill and Bonefish Grill and $40 for Fleming’s Prime Steakhouse and Roy’s Hawaiian Fusion Cuisine - excluding alcohol, taxes and tip.

     

    Note: Chicago, Boston and Norfolk participating locations receive 50% off their 4th visit up to $25 for Outback Steakhouse, Carrabba’s Italian Grill and Bonefish Grill and $50 for Fleming’s Prime Steakhouse and Roy’s Hawaiian Fusion Cuisine - excluding alcohol, taxes and tip.

     

     

  • Is there a minimum I need to spend each time I visit in order to earn towards my 50% off reward?

    Yes. A minimum of $20 spend is required at Outback Steakhouse, Carrabba’s Italian Grill and Bonefish Grill.   A minimum of $40 is required for Fleming’s Prime Steakhouse and Roy’s Hawaiian Fusion Cuisine.  Discounts, alcohol, gift card purchases, taxes and tip are excluded in minimum spend.

     

     

  • How can I earn rewards even faster?

    Throughout the year, we will have special offers that could help you earn your rewards even faster or give you a little something extra just for being a loyal member.

     

     

  • Where can I check the rewards that I have earned in the program?

    You can check the status of your rewards through the dine-rewards.com website.  You can also mention your membership to your server who can view your available rewards.

     

     

  • How do I redeem my rewards?

    Simply let your server know you are a rewards member and you would like to use your available reward.

     

     

  • Do the rewards I earn in the program ever expire?

    Yes, your welcome reward expires within 60 days from the date you enroll, and your 50% off reward will expire 90 days after the date of your 3rd qualifying visit.

     

     

  • Can my rewards be combined with any other rewards or offers?

    Yes, you are able to combine the offers from Dine Rewards with other offers.

     

     

  • What do I do if I forget my password?

    Simply click on the link that says “Forgot Password” and follow the prompts to reset your password.

     

     

  • Who can I contact if I have questions about the program or have issues accessing my rewards account?

    You can either call 877-546-7407 or submit an email through the email link on the Dine Rewards website.

     

     

  • How will I be kept informed of bonus opportunities or promotions?

    You will receive information about the program by accessing your online profile and opting into our promotional communications for the program.  You will be able to select whether you want the communications delivered by email. If at any time you want to stop receiving information about bonus offers, simply go back into your online profile and remove the option.

     

     

  • Can the restaurant look up my membership information?

    Yes.  Simply mention that you are a member of the Dine Rewards program and provide the phone number used during registration.

     

     

  • Can I opt out of the program at any time?

    Yes.  Participation in the program is optional. Therefore, if you choose to cancel out of the program, you certainly can (although we hope you never do).  Please be aware that any rewards that have been earned but not redeemed prior to cancellation will be forfeited.

     

     

  • Where can I use my rewards?

    Rewards are only valid at participating Dine Rewards locations.

     

     

  • What if I travel/visit to locations not participating in the Dine Rewards program?

    Only participating locations will recognize Dine Rewards memberships.

     

     

  • Do I need a loyalty card? How do I get one?

    You are not required to have a loyalty card in this program. When you visit our restaurants, simply tell your server that you are a member of the Dine Rewards program and provide them with your phone number to look up your account. Should you wish to have a loyalty card, they are available at participating restaurant locations only. Please ask your server if you are interested in one.

     

     

  • I did not earn a qualified visit. What should I do?

    If you spent $20 at either Outback, Bonefish Grill, or Carrabba's OR $40 at either Fleming's or Roy's (after all discounts have been applied AND excluding alcohol, gift card purchases, taxes or tip), please submit 1) a photocopy or 2) image of your detailed dining receipt (credit card slips will not be accepted), along with your membership number, location of the visit (brand and store location) and any other helpful details to dinerewards@bloominbrands.com.

     

    PLEASE NOTE: It can take up to 5 business days to resolve the matter.

     

     

  • What if I don’t have a copy of my itemized receipt?

    If you did not keep a copy of your original receipt, you can either:

    1. 1. Ask the store to reprint and provide you with a copy; or
    2. 2. Send an email to dinerewards@bloominbrands.com indicating that you did not earn a visit and do not have a copy of the receipt. Please be sure to include your membership number, the date/time of your visit, order details, amount spent (after discounts AND excluding alcohol, gift card purchases, taxes and tip), location of the visit (concept and store location) for the visit that you were expecting to receive credit for so that it can be researched and resolved.

     

    PLEASE NOTE: It can take up to 5 business days to resolve the matter.

     

     

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